Research Library
Archived · 2025
State of AI for Airlines 2025
The inaugural edition of our annual research report — documenting the state of AI adoption across the global airline industry at the start of the agentic AI era.
54 pagesInaugural editionPrimary researchFree for members
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Key findings
- 41% of airlines had at least one AI initiative in production
- Revenue management and dynamic pricing led early AI adoption
- Predictive maintenance pilots were underway at half of surveyed carriers
- Fewer than 1 in 5 airlines had a formal AI governance framework
- Data quality and integration were cited as the top barrier to scaling AI
- Most airline AI investment was concentrated in commercial functions
- Generative AI pilots were limited mostly to customer service and content
Report contents
Executive Summarypp. 1–5
Research Methodologypp. 6–9
AI Adoption by Functionpp. 10–24
Investment & Budget Trendspp. 25–32
Technology & Vendor Landscapepp. 33–40
Governance & Risk Maturitypp. 41–46
Outlook & Recommendationspp. 47–54
